We proudly offer Free Standard Shipping on all orders over $49 across the United States, United Kingdom, and major European destinations. For orders under $49, a low flat rate of $5 is calculated at checkout.

Orders are carefully prepared and dispatched within 1–3 business days. Typical transit time is 7–15 business days, protected by comprehensive shipping insurance against transit loss, theft, or physical damage.

As soon as our fulfillment center hands over your pair to the international carrier, an automated notification containing your unique live tracking number and portal link will land in your email inbox.

Carrier systems typically update status within 24–48 hours after scanning. You can track your shipment’s milestones in real time from flight dispatch to final residential delivery.

No surprises. For the vast majority of our retail customers in North America and Western Europe, packages clear customs under established bilateral de minimis arrangements or prepaid logistics routes. What you pay at checkout is your final total.

Our footwear runs true to standard US women's sizing. Our signature Wave-Knit upper engineered with flexible 3D micro-stretch fibers gently conforms to varying foot widths without uncomfortable pressure points.

• Standard / Narrow Feet: Order your true everyday sneaker size.
• Wide Feet / High Arches: We recommend selecting half a size up (0.5 size) for an optimal, relaxed fit.

You can also reference the exact foot length measurements (in inches & cm) listed under the “Size Guide” tab on every product page.

Zero break-in required. We design our footwear specifically to eliminate heel chafing and toe cramping. With anatomically sculpted heel counters, plush sock liners, and responsive honeycomb cushioning soles, you experience immediate out-of-the-box cloud comfort.

We want you to be 100% satisfied. You have a full 30 calendar days from the date of delivery to test and inspect your shoes.

To qualify, shoes must remain unworn on outdoor surfaces and returned with original shoebox and tags intact. If you need a different size, our customer concierge will process a rapid exchange with prioritized warehouse dispatch.

Once our intake facility inspects the returned pair (usually within 48–72 hours of arrival), your refund is immediately released.

Depending on your financial institution or credit card provider (Visa, Mastercard, PayPal), funds typically reappear on your statement within 3 to 5 business days.

We welcome all new customers with an Extra 3% OFF on their inaugural purchase. This discount calculates automatically at final checkout.

If prompted, you can also enter coupon code FIRST3 in the discount field. Best of all: this 3% discount stacks alongside our Free Shipping over $49 guarantee.

Because our automated fulfillment lines pick and pack orders promptly, changes must be made within 6 to 12 hours of checkout.

Please email our customer support team immediately with your Order Number and desired correction (e.g., “Change to US Women’s 8”). If your order has already departed the facility, you can easily use our 30-day exchange service upon delivery.

To keep your knit uppers crisp and sole cushioning springy, follow these simple steps:

1. Spot Clean: Use a soft damp cloth or shoe brush with mild soap to scrub off surface dirt.
2. Insoles: Remove supportive insoles and let them air dry separately.
3. Drying: Never place your shoes in a high-heat tumble dryer or directly over radiators. Always let them air-dry naturally in a shaded, well-ventilated space to preserve outsole bonding.